Terms and Conditions

Last updated: October 8, 2026

Welcome to MaTox Digital Agency. These Terms and Conditions govern your use of matoxagency.com and provide general terms relating to the digital services offered by MaTox Digital Agency.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website.

1. About MaTox Digital Agency

MaTox Digital Agency provides digital services including website design and development, WordPress development, search engine optimization (SEO), social media management, and related digital services.

Specific services, deliverables, pricing, timelines, and other project requirements may be agreed separately with each client through a proposal, contract, statement of work, written correspondence, or another form of agreement.

If project-specific terms conflict with these general Terms and Conditions, the project-specific agreement will take precedence for that project.

2. Use of This Website

You may use this website for lawful purposes and to learn about our services, view our work, read our content, or contact us regarding potential projects.

You agree not to:

use the website for unlawful or fraudulent purposes;
attempt to gain unauthorized access to the website, server, accounts, or systems;
intentionally introduce malicious code, viruses, or other harmful technology;
copy, reproduce, or commercially exploit website content without permission; or
interfere with the proper operation or security of the website.

We reserve the right to restrict access to the website when reasonably necessary for security, maintenance, or protection against misuse.

3. Services

Information about services displayed on this website is provided for general informational purposes.

The exact scope of any client project will be determined separately before or during the engagement. Depending on the project, this may include deliverables, functionality, number of pages, revisions, content requirements, integrations, maintenance, SEO work, social media services, or other agreed work.

Unless specifically included in the agreed project scope, additional work may require a separate quote or additional fee.

4. Quotes and Proposals

Any quote, estimate, or proposal provided by MaTox Digital Agency is based on the information and project requirements available at the time it is prepared.

If the scope or requirements change, the original quote, timeline, or both may need to be revised.

A project is considered accepted when the client accepts the applicable proposal, contract, milestone, invoice, or other agreed project arrangement.

5. Payments

Payment terms are agreed separately for each project and may include deposits, milestone payments, recurring payments, or payment upon completion.

Where a deposit or initial payment is required, work may not begin until that payment has been received.

Clients are responsible for making payments according to the schedule agreed for their project.

Any applicable taxes, transaction charges, or other fees will be handled according to the individual agreement and applicable requirements.

6. Project Timelines and Client Responsibilities

Estimated project timelines depend on the scope of work and timely cooperation from the client.

Clients may be required to provide materials such as:

website copy;
images and videos;
branding assets;
login credentials or appropriate account access;
product or service information;
legal or business information; and
feedback and approvals.

Delays in receiving required materials, access, feedback, or approvals may result in changes to the project timeline.

MaTox Digital Agency is not responsible for delays caused by the client, third-party providers, platform outages, hosting providers, technical problems outside our reasonable control, or other circumstances beyond our control.

7. Revisions and Changes to Scope

The number and nature of revisions available for a project will be determined by the applicable project agreement.

Revisions generally relate to adjustments to work already included within the agreed scope.

Requests for new pages, functionality, integrations, substantial redesigns, additional services, or other work outside the original scope may be treated as additional work and quoted separately.

8. Client-Provided Content and Materials

Clients are responsible for ensuring they have the necessary rights and permissions to use any content, images, videos, logos, trademarks, fonts, data, or other materials they provide to MaTox Digital Agency.

By providing such materials, the client authorizes us to use them as necessary to perform the agreed services.

MaTox Digital Agency is not responsible for copyright, trademark, licensing, privacy, or other legal issues resulting from materials supplied or specifically requested by the client.

9. Third-Party Services and Costs

Projects may involve third-party products or services such as:

domain registration;
website hosting;
premium WordPress themes or plugins;
software subscriptions;
booking systems;
email marketing platforms;
stock photography or video;
payment processors;
analytics and advertising platforms; or
other external services.

Unless expressly included in the project agreement, third-party fees are not included in MaTox Digital Agency’s service fees.

Third-party services are governed by their own terms, pricing, policies, availability, and technical limitations. MaTox Digital Agency does not control these providers and cannot guarantee their continued availability, functionality, pricing, or performance.

10. Intellectual Property

Unless otherwise agreed, MaTox Digital Agency retains ownership of its pre-existing materials, methods, reusable components, know-how, templates, processes, and other intellectual property that existed independently of a client project.

Ownership or usage rights for project-specific final deliverables will be determined by the applicable project agreement.

Where ownership is intended to transfer to the client, such transfer may be conditional upon full payment of all amounts due for the project.

Third-party assets, software, plugins, fonts, stock media, and similar materials remain subject to their respective licenses and are not transferred beyond the rights permitted by those licenses.

11. Portfolio and Promotional Use

Unless otherwise agreed in writing, MaTox Digital Agency may display completed work for portfolio, case study, social media, award submission, or promotional purposes.

Confidential information, private business information, credentials, customer data, and other non-public materials will not knowingly be disclosed as part of such use.

Clients who require their project to remain confidential should communicate this requirement before or during the engagement.

12. SEO, Advertising and Marketing Results

SEO, social media, advertising, website optimization, and other digital marketing activities are affected by factors outside the control of MaTox Digital Agency.

We therefore do not guarantee specific:

search engine rankings;
website traffic levels;
leads or enquiries;
sales or revenue;
advertising performance;
social media reach or engagement; or
other marketing outcomes.

Search engines, advertising platforms, social networks, algorithms, competitors, market conditions, and user behavior may change at any time.

Any projections, estimates, examples, case studies, or previous results should not be interpreted as a guarantee of future performance.

13. Website and Technical Performance

We aim to provide professional, functional digital work based on the requirements agreed for each project.

However, no website, software, hosting environment, plugin, third-party integration, or online service can be guaranteed to operate without interruption or error indefinitely.

Changes to browsers, devices, WordPress, plugins, APIs, hosting environments, third-party platforms, security requirements, or other technologies may affect a website after a project has been completed.

Ongoing maintenance, updates, monitoring, or technical support are only included where specifically agreed.

14. Limitation of Liability

To the extent permitted by applicable law, MaTox Digital Agency will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use of this website or our services, including loss of profits, revenue, data, business opportunities, or goodwill.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

15. Cancellation and Termination

Cancellation, refunds, termination rights, and any amounts payable following termination may be determined by the specific agreement applicable to the project.

MaTox Digital Agency may suspend or terminate services where reasonably necessary, including in cases of non-payment, unlawful activity, abusive conduct, serious breach of an agreement, or failure to provide materials or cooperation required to complete the work.

Where possible and appropriate, reasonable notice will be provided.

16. External Links

This website may contain links to third-party websites or services.

These links may be provided for convenience or informational purposes. MaTox Digital Agency does not control third-party websites and is not responsible for their content, security, availability, or privacy practices.

17. Privacy and Cookies

Your use of this website is also subject to our Privacy Policy and Cookie Policy, which explain how personal information and cookies are handled.

18. Changes to These Terms

We may update these Terms and Conditions when our services, business practices, website, or applicable requirements change.

The latest version will be published on this page together with the updated date.

Continued use of the website after changes are published constitutes acceptance of the updated terms to the extent permitted by applicable law.

19. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of North Macedonia.

Any disputes arising from or relating to these Terms, the use of this website, or the services provided by MaTox Digital Agency will be subject to the jurisdiction of the competent courts of the Republic of North Macedonia, unless otherwise required by applicable law.

Nothing in these Terms affects any mandatory rights or protections that a client or website user may have under applicable law.

20. Contact

If you have any questions about these Terms and Conditions, you can contact MaTox Digital Agency:

MaTox Digital Agency
Email: contact@matoxagency.com
Phone: +1 (872) 278-4511
Website: matoxagency.com